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Why unified communications are essential to increase profits
October 19, 2020 at 7:00 AM
employee accessing his company's unified communication system on his smartphone

Businesses utilize a variety of methods to communicate with employees, partners and vendors, and even directly with their customers.

Over time, the number of communication and collaboration tools companies use has increased greatly — at the cost of employee performance, among other things. However, with a unified communication system in place, small and medium sized businesses can improve productivity and increase profits like never before.

Below are four reasons why unified communications are important for increasing the profits of your business. But first, we’ll take a look at what unified communication systems are.

What are unified communications?

Unified communications (UC) refers to a system of communication and collaboration tools that businesses use to work and share information effectively. These systems typically incorporate channels like email, voice and video calling, instant messaging, social media platforms, file sharing, and more.

Under normal circumstances, managing all of these tools at one time can be overwhelming. UC systems help simplify and unify communication channels for employees so that all the information they need is stored in one place, where it can be easily accessed at their leisure.

4 benefits of unified communications for businesses

Improves the customer experience

With so many communication channels to oversee, customer support agents have their hands full. However, missing even one message from an important customer can spell disaster for a business. Unified communications ensure that your customer support team never misses a beat — because every communication channel is housed on one platform.

Boosts worker productivity

UC systems speed up employee communications, and ensure that the most important files, information, and messages are found easily and stored securely. Not only will your workers be able to communicate at faster speeds than ever before, they’ll be able to collaborate and solve problems more quickly as well.

Improves the reputation of your company

For smaller businesses especially, using a UC system effectively can make your company seem larger and more competitive. This, in turn, may help increase business as clients and customers see you as more trustworthy and reliable.

Reduces costs and increases revenue

Not only does UC technology allow companies to manage themselves more effectively and reduce costs in the process, it can even boost your organization’s revenue as well. How? Unified communications can help your customer support team operate more effectively, as discussed earlier, and it can help improve your sales process and communication efforts with clients and vendors. All of these changes can impact your business’s bottom line for the better.

Schedule a phone consultation with ROCTEL today

When it comes to unified communication and collaboration, you need a reliable and trustworthy provider on your side — a provider like ROCTEL. And our services don’t end at unified communications either. We also offer cloud, security, and broadband services to those that need it most.

Since the establishment of our company more than 20 years ago, we’ve strived to help the owners of small and medium-sized businesses across Ireland and all over the world communicate and collaborate more effectively. Whether your team works in-house or fully remote, we have the tools and capabilities to ensure your company’s best work.

If you’re ready to get started with ROCTEL, request a free quote by filling out this form. However, if you have any questions or concerns about our offerings, you can schedule a call with a member of our team here.